REFUND
POLICY
Overview
At IPTV Provider, we are committed to delivering a high-quality streaming experience. This Refund Policy outlines the terms under which refunds may be issued. By subscribing to our service, you agree to the terms described in this document.
We encourage all new users to request a free trial before making any purchase, so you can verify compatibility with your devices and network before committing to a subscription.
Eligibility for a Refund
Refunds are evaluated on a case-by-case basis. You may be eligible for a refund if the following conditions are met:
- You contact us within 24 hours of your initial purchase.
- The issue is a verified technical problem on our side that cannot be resolved.
- You have not used the service for more than 1 hour of streaming.
- You have cooperated with our support team in troubleshooting the issue.
- Your request is submitted via WhatsApp or email with your order details.
Non-Refundable Situations
We do not issue refunds in the following circumstances:
- You have used the service beyond the initial 24-hour window.
- Incompatibility with your device, internet connection, or ISP — we strongly recommend testing first.
- You changed your mind or no longer wish to use the service.
- Your account was suspended or terminated due to a violation of our Terms and Conditions.
- Issues caused by third-party applications (e.g., TiviMate, IPTV Smarters) or player configuration errors.
- Partial use of a subscription period.
- Reseller or bulk purchases.
Refund Summary Table
| Scenario | Refund Eligible? |
|---|---|
| Technical issue on our side, within 24 hrs | ✓ Yes |
| Contacted within 24 hrs, minimal usage | ◐ Case-by-case |
| Request after 24 hours | ✗ No |
| Changed your mind | ✗ No |
| Device / internet incompatibility | ✗ No |
| Account suspended for policy violation | ✗ No |
| Third-party player configuration issue | ✗ No |
| Reseller or bulk purchase | ✗ No |
How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below. We aim to respond to all refund requests within 24–48 hours.
Contact our support team
Reach us via WhatsApp at +212640380138 or email us at hmabdo557@gmail.com within 24 hours of your purchase.
Provide your order details
Include your subscription plan, purchase date, payment method, and a brief description of the issue you experienced.
Cooperate with troubleshooting
Our technical team will attempt to resolve the issue. Refunds are only issued if the problem cannot be fixed on our end.
Refund decision
If approved, refunds are processed within 5–10 business days to your original payment method, depending on your bank or payment provider.
Chargebacks
We ask that you contact us directly before initiating a chargeback with your bank or payment provider. Chargebacks filed without first reaching out to our support team may result in permanent account suspension and may be disputed with supporting documentation.
We take all complaints seriously and are committed to resolving any issues quickly and fairly.
Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated date. Continued use of our service after changes are posted constitutes your acceptance of the revised policy.
If you have any questions about this policy, please do not hesitate to contact us — our team is available 24/7 to assist you.
Have a Question? We're Here.
Our support team is available 24 hours a day, 7 days a week. Reach out via WhatsApp or email and we'll respond fast.