Refund
Policy

Every new customer is encouraged to request a free 24-hour trial before subscribing. The trial gives you full access to our stream quality, channel library, and VOD on your exact devices and internet connection — before committing to any payment.

Once a subscription is purchased and credentials are delivered to your email, the service is considered activated and consumed. Refunds are not issued in the following cases:

• You changed your mind after purchase and activation
• You did not request the free trial before purchasing
• You are unable to configure an app or device — our team assists with this for free, 24/7
• Your internet connection is insufficient for the stream quality selected
• You purchased a plan by mistake after credentials were already delivered
• A partial subscription period has elapsed and you no longer wish to continue

If the issue originates from our infrastructure or a billing error, we will issue a full refund, partial refund, or subscription extension — whichever best resolves the situation:

• The service is completely non-functional for an extended period due to a verified server fault on our side
• You received incorrect credentials that our support team cannot resolve
• A duplicate payment was processed for the same subscription
• You were charged an amount different from the advertised price

If you believe your case qualifies under Section 3, contact us with the following and we will review within 24 hours:

• The email address used at the time of purchase
• Your order date and the plan purchased
• A brief description of the issue
• Any screenshots or evidence (optional but helpful)

We reserve the right to update this Refund Policy at any time. Changes will appear on this page with a revised date. Continued use of our service after any change constitutes acceptance of the updated policy. If you have questions not covered here, please contact our team directly — we are happy to clarify.