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Refund Policy

Effective Date: January 30, 2026

1. General Policy

All IPTV subscriptions are generally non-refundable. By purchasing a plan, you agree that your payment is for digital streaming access, which cannot be returned once activated.

2. Eligible Refunds

Refunds may only be considered under exceptional circumstances, including:

  • Technical issues preventing access that cannot be resolved promptly.
  • Wrong subscription or duplicate payment caused by our system error.
  • Other cases approved directly by support on WhatsApp or email.

3. Requesting a Refund

To request a refund, you must contact our support team within 24 hours of payment:

Please include your subscription details, payment receipt, and a clear explanation of the issue.

4. Processing Time

Approved refunds will be processed within 3–7 business days. Refunds are issued using the same payment method used during purchase.

5. Non-Refundable Cases

  • Change of mind or accidental purchase.
  • Failure to use the subscription due to unsupported devices or poor internet connection.
  • Service suspension due to violation of our Terms and Conditions.

6. Contact Us

If you have questions or issues regarding refunds, contact our support:

By using our services, you acknowledge and accept this Refund Policy.